Product and purchase support
For download problems, receipt questions, broken files, product access issues, typo reports, or general product questions.
Contact
Get in touch with Founder Safety Kit.
Use the contact paths below for product questions, purchase support, license questions, and reports of unauthorized copies or misuse.
Contact paths
Choose the right inbox for your request.
Founder Safety Kit support is focused on product access, download issues, purchase questions, license questions, and corrections related to the kit materials.
License and misuse reports
For license questions, unauthorized copies, public reposting, resale, file-sharing, or suspected misuse of Founder Safety Kit materials.
Security-related concerns
For concerns related to download access, suspicious delivery behavior, or possible abuse involving Founder Safety Kit systems.
Before you email
Please do not send sensitive business records.
Founder Safety Kit does not need your completed worksheets, passwords, API keys, MFA recovery codes, private keys, incident evidence, customer records, vendor contracts, or internal operational records in order to answer ordinary product support questions.
Send only what is needed:Include your name, purchase email if relevant, Paddle transaction or receipt ID if available, the license tier purchased, and a clear description of the issue.
Support scope
What support can and cannot help with.
Founder Safety Kit can help with product access and general product questions. It does not provide professional advice or review private business records.
Support can help with
Download issues, expired link questions, receipt or license verification, broken or corrupted files, typo reports, correction reports, and general questions about what the kit includes.
Support cannot provide
Legal advice, tax advice, financial advice, insurance advice, employment advice, cybersecurity consulting, compliance review, incident-response support, or review of completed business records.
Expected response time
We aim to respond within 3 business days. Response times may vary depending on volume, weekends, holidays, and the nature of the request.
Need product help?
Start with the support page.
The support page explains download help, license questions, replacement link requests, and what information to include when contacting support.